Tearfund is committed to being shaped by those that are a part of the wider Tearfund community, and we simply can’t do this without your feedback.
If you have any feedback on our publications, events, campaigns or anything else about how Tearfund operates- whether positively or negatively- please let us know by emailing [email protected] or phoning 03 9264 7000.
Tearfund Australia also values complaints. They can be an important source to identify and address issues of justice. Complaints can also help us with organisational learning so that we do our work better. Complaints relate to Tearfund's commitment to accountability and relationships, allowing stakeholders the opportunity to have grievances heard and seek redress. Receiving and dealing with complaints offers Tearfund an opportunity to restore damaged or broken relationships, or improve new and existing ones.
Tearfund has a process for handling complaints. Should you wish to read our complaints policy or lodge a complaint or give any feedback, please email [email protected] or phone 03 9264 7000.
Complaints Policy – outlines how complaints are handled at Tearfund so that we can learn as an organisation, do our work better, and improve relationships.
We are committed to protecting children and adults who engage with our programs and with Tearfund People. Our Safeguarding Children Policy outlines our approach to safeguarding children in all of Tearfund's activities, whilst our Prevention of Sexual Exploitation, Abuse and Harassment Policy relates to adults. If you would like to report a concern regarding Child Safety or Sexual Exploitation, Abuse and Harassment you can access the reporting form below or see other ways of reporting by using one of the policies listed below.
Tearfund Australia is committed to full adherence to the Australian Council for International Development (ACFID) Code of Conduct. Should you wish to lodge a complaint against Tearfund Australia’s compliance with the Code, please contact ACFID via the following details:
Australian Council for International Development (ACFID)
Code of Conduct
Ph: (02) 6285 1816